Frequently Asked Questions

Everything you need to know about your HIGH5 favorites.

How do you ensure the freshness of your food products?

We use temperature-controlled packaging and express shipping to ensure all perishable items arrive at your doorstep in peak condition.

What is the standard delivery timeframe?

Most orders are processed within 24 hours. Depending on your location, standard shipping takes 2-4 business days, while express options are available for next-day delivery.

Do you accommodate specific dietary requirements?

Yes, HIGH5 offers a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to shop by your specific dietary needs.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Where can I find the nutritional information for your products?

Full nutritional labels and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab.

Do you ship internationally?

Currently, we ship to all 50 states and select international locations. International shipping rates and delivery times vary by destination.